Monthly Archives: April 2011

Three Questions about Social Media Monitoring and Customer Service for Tom HC Anderson

In advance of our May 2 webinar on social media monitoring and customer service, I asked Tom HC Anderson a few questions about the state of customer service, the role of sentiment and where it’s heading. Tom is the head [...]

Posted in Customer Service, Research, Sentiment, Social Media Monitoring, Text Analytics | Tagged , , | 2 Comments

Learnings from Sentiment Analysis Symposium II, April 12 – UPDATE

 
Seth Grimes with Listen First!

The Sentiment Analysis Symposium and Listen First! both launched today, April 12. I moderated a panel with Sentiment Visionaries. We talked about a variety of topics:

What are the business reasons for doing sentiment analysis?
What does sentiment [...]

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Listening Research and Futures

Association Adviser interviewed me on listening research and futures. Article is here.

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Rob Key, Converseon CEO, on the Future of “Social Intelligence”

I interviewed Rob Key, Converseon CEO, in the Insights Zone at the Re:think 2011 conference. We talked about his company’s 10-year anniversary, the evolution of listening and the future of social intelligence.

Posted in Futures, Thought Leaders | Tagged , , | 1 Comment

Free Excerpt from Listen First! Yours for the downloading.

Listen First! is in four parts, with each part having its own Introduction and anywhere from from 3-12 chapters. I prepared a 28-page PDF Listen First Excerpts that you can view (click) or download (right click). It contains:

About the ARF
Foreword
Introduction to [...]

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