Monthly Archives: May 2011

Stop Shouting and Start Listening … Panel at Realtime New York #RLTM

I’m moderating a panel with social media superstars coming from Citibank, Gatorade and Kellogg. It’s part of Realtime NY (June 6). Info and registration is here.
The conversations taking place all around you will tell you everything you need to know […]

Posted in Conferences, Customer Service, Marketing, Organization, Social Media, Social Media Monitoring, Speaking, Thought Leaders | Tagged , , | Leave a comment

Listening’s Imminent Place in Market Research – Forrester

Harris Interactive made a Forrester report summary available today concerned with market research trends in 2011. The report outlines four themes and 8 trends supporting them. Of greatest interest to Listen First! readers is this trend, listed under the theme […]

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Netbase CMO Lisa Joy Rosner on Brand Passion Index

During Re:think  2011 I intereviewed about a dozen leading companies and people. Those videos are produced and I’m be integrating them into the site.  The first one is with Converseon’s Rob Key. This one is with Netbase CMO Lisa Joy […]

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Listen First! reviewed by Social Times

Neil Glassman reviewed Listen First! for Social Times (click here). We met for breakfast not long ago and as we were introducing ourselves we learned that we shared an early history as radio DJs, program directors and producers. Talking about […]

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Mitch Joel Listening Podcast

Mitch Joel, author of Six Pixels of Separation, blogger and CEO of Twist Image, invited me to be a guest on his podcast series. Instead of merely replying to his questions, we had a really free-spirited conversation about social media, […]

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The 10 Skills Needed for Listening Research

Listening requires an expanded set of skills. That’s a point I make in nearly every presentation and workshop. Michalis Michael of UK-based DigitalMR recently posted about the roles digital researchers need to play: 

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