Tag Archives: monitoring

Listen to turn that (consumer) frown upside down

Retailers responding to negative comments on social sites such as Facebook, Yelp, CitySearch and Twitter improve their brand image, strengthen customer relationships and reap business benefits. Right Now. commissioned HarrisInteractive to research what happens when retailers respond to criticism or [...]

Posted in Customer Service, Engagement, Reputation Management, Social Media Monitoring | Tagged , , , , | Leave a comment

Dell’s Holiday Gift: Listening, Engaging and Acting Across the Web

Dell’s Manish Mehta introduced Dell’s “Social Media Listening Command Center.” Listening in 11 languages, it shows Dell’s commitment to listening has markedly increased and seems to be a major upgrade. The listening team will escalate and involve other departments as [...]

Posted in Organization | Tagged , , , , | 1 Comment