Tag Archives: Text Analytics

Three Questions about Social Media Monitoring and Customer Service for Tom HC Anderson

In advance of our May 2 webinar on social media monitoring and customer service, I asked Tom HC Anderson a few questions about the state of customer service, the role of sentiment and where it’s heading. Tom is the head [...]

Posted in Customer Service, Research, Sentiment, Social Media Monitoring, Text Analytics | Tagged , , | 2 Comments

4 Questions about Sentiment and Text Analytics for Jeff Catlin, CEO, Lexalytics

Jeff is appearing on the “Visionaries” panel at the Sentiment Analysis Symposium on April 12. I’ve corresponded with Jeff for several years and always find his thoughts and guidance insightful and provocative. We’ll finally meet at the panel, and I’m [...]

Posted in Conferences, Futures, Sentiment, Social Media, Text Analytics | Tagged , , , , | Leave a comment

4 Questions for Seth Grimes, Sentiment Analysis Symposium Founder

Seth Grimes, well-known authority on text analysis and sentiment, spoke with me about sentiment analysis and the upcoming Sentiment Analysis Symposium on April 11 and 12, 2011 in New York City (click link to register). I’ve read Seth for years [...]

Posted in Conferences, Reputation Management, Research, Sentiment, Social Media Monitoring, Speaking, Text Analytics | Tagged , , , | Leave a comment