May 21. 2011. Lisa Joy Rosner, Netbase CMO, on “Brand Passion Index,” Listerine, Coke Zero and why social media monitoring has become more widely adopted. View here.\:
March 21, 2011. I interviewed Rob Key, Converseon CEO, in the Insights Zone at the Re:think 2011 conference. We talked about his company’s 10-year anniversary, the evolution of listening and the future of social intelligence.